Order and account status
Shorter support queues
Service workflow
AI voice agents for Customer Support
Resolve routine support calls, capture issue context, and escalate urgent requests with full conversation history.
✓Issue triage✓Call summaries✓Escalation rules
Built for the rhythm of modern customer support teams
FAQ resolution
More immediate answers
Complex issue escalation
Less caller repetition
Everyday workflows
One calm voice for the calls that fill your day.
Start with one high-volume customer support workflow, then expand using the same voice, connected tools, and operational rules.
Available 24/7Rules-based actionsConnected outcomes
01Issue triage
Understand the problem before routing it
Identify the product, account, request, urgency, and prior troubleshooting so the right support path starts with context.
Intent recognition
02Routine resolution
Handle repeatable requests during the call
Use approved knowledge and scoped tools to answer common questions, look up status, and complete permitted support actions.
Knowledge-grounded answers
03Human escalation
Bring in support when judgment is needed
Transfer sensitive, complex, or unresolved requests with the transcript, collected details, and concise summary attached.
Warm transfers
A call, end to end
From hello to a confirmed outcome.
The agent listens, follows your approved customer support workflow, and records a clear result for your team.
- 01Listen
Choose support intents
Start with high-volume requests that have clear answers, actions, and escalation boundaries.
- 02Act
Connect knowledge and tools
Add approved help content and only the systems required to resolve the selected requests.
- 03Complete
Exercise difficult paths
Test missing data, tool failures, angry callers, ambiguous requests, and human escalation.
Results for your team
Better conversations. Clearer operational outcomes.
Designed around the practical needs of customer support teams and the people they serve.
Understand the problem before routing it
Identify the product, account, request, urgency, and prior troubleshooting so the right support path starts with context.
✓
Handle repeatable requests during the call
Use approved knowledge and scoped tools to answer common questions, look up status, and complete permitted support actions.
✓
Bring in support when judgment is needed
Transfer sensitive, complex, or unresolved requests with the transcript, collected details, and concise summary attached.
✓
Safety & human control
Clear boundaries. Human judgment where it matters.
Your team defines the information an agent can use, the actions it can take, and the situations that always need a person.
- ✓Only approved information and connected systems
- ✓Explicit permissions for every action
- ✓Documented escalation paths for exceptions
Customer Support boundary map
Configured by your team
Routine & approved
✓Issue triage
✓Routine resolution
✓Human escalation
Sensitive or uncertain
! Outside approved workflow
! Sensitive request
! Human judgment needed
Connected operations
The call becomes part of your workflow.
With the right permissions, call outcomes can move into the customer support tools your team already uses—without another round of manual entry.
Live workflow
Understand the problem before routing it
Customer Support issue triage assistant
Identify the product, account, request, urgency, and prior troubleshooting so the right support path starts with context.
Intent recognition
Checked
Structured issue capture
Updated
Priority detection
Ready
✓
Priority detectionJust now
Zendesk · Intercom · Salesforce · outcome recorded
Security, control & proof
Built for trusted customer support operations.
Protect important workflows with scoped access, clear oversight, and dependable infrastructure for every configured conversation.
✓Access controls✓Protected data✓Traceable activity
24/7routine support coverage
Onecontinuous conversation record
Clearescalations with useful context
Role-based access
Limit workflow and customer-data access to the right people.
Protected data
Use scoped integrations and appropriate retention controls.
Traceable activity
Review outcomes, handoffs, and configured actions clearly.
Controls and compliance depend on configuration and operating policies; review each deployment against applicable requirements.
Questions, answered
What customer support teams ask us first.
Practical details to consider before introducing voice automation.
Which support calls should be automated first?+
Start with frequent, low-risk requests that have clear approved answers or actions, such as status checks, FAQs, basic troubleshooting, and routing.
Can customers still ask for a person?+
Yes. You can define immediate transfer conditions for customer requests, sensitive topics, urgent issues, low confidence, or failed resolution attempts.
How does the agent know our support policies?+
Approved knowledge sources and workflow instructions provide the information the agent may use. Keep them current and test representative questions before launch.
What information is included in a handoff?+
A handoff can include the caller’s intent, account or order context, troubleshooting already attempted, urgency, transcript, and a concise summary.
Ready when you are
Bring us the customer support call you want to improve.
We'll map the workflow, integrations, boundaries, and human handoff with your team.