Issue triage01
Understand the problem before routing it
Identify the product, account, request, urgency, and prior troubleshooting so the right support path starts with context.
- ✓Intent recognition
- ✓Structured issue capture
- ✓Priority detection
Service workflow
AI voice agents for customer support that resolves routine calls clearly.
Resolve routine support calls, capture issue context, and escalate urgent requests with full conversation history.
Issue triageCall summariesEscalation rules
CS
Support call activeCustomer SupportLive voice workflow
Caller
My delivery shows completed, but I haven’t received the package.
vozon.ai
I’ll check the delivery details and collect what support needs if we have to escalate this.
✓
Latest eventOrder context retrieved · exception workflow opened
24/701
routine support coverageOne02
continuous conversation recordClear03
escalations with useful contextWhat it handles
Built around the complete conversation.
From the first question to the final handoff, every stage stays connected to a useful operational outcome.
Routine resolution02
Handle repeatable requests during the call
Use approved knowledge and scoped tools to answer common questions, look up status, and complete permitted support actions.
- ✓Knowledge-grounded answers
- ✓Status lookups
- ✓Approved tool actions
Human escalation03
Bring in support when judgment is needed
Transfer sensitive, complex, or unresolved requests with the transcript, collected details, and concise summary attached.
- ✓Warm transfers
- ✓Fallback rules
- ✓Summary-rich tickets
How it works
A clear path from workflow to live calls.
Start with one high-value conversation, define its boundaries, and improve it from real outcomes.
- 01
Choose support intents
Start with high-volume requests that have clear answers, actions, and escalation boundaries.
- 02
Connect knowledge and tools
Add approved help content and only the systems required to resolve the selected requests.
- 03
Exercise difficult paths
Test missing data, tool failures, angry callers, ambiguous requests, and human escalation.
- 04
Review support outcomes
Track resolution, transfer, repeat-contact, and failure patterns to improve the workflow.
Common workflows
Useful in the moments that matter.
Order and account status
Answer repeatable status questions using connected customer and operational data.
Expected outcomeShorter support queues
FAQ resolution
Give consistent answers from approved policies, help content, and service information.
Expected outcomeMore immediate answers
Complex issue escalation
Collect useful context before moving the customer to the appropriate support specialist.
Expected outcomeLess caller repetition
Connect your stack
Fit the workflow around the systems your team already uses.
01
Zendesk02
Intercom03
Salesforce04
HubSpot05
Slack06
WebhooksF.A.Q.
Questions, answered clearly.
Which support calls should be automated first?+
Start with frequent, low-risk requests that have clear approved answers or actions, such as status checks, FAQs, basic troubleshooting, and routing.
Can customers still ask for a person?+
Yes. You can define immediate transfer conditions for customer requests, sensitive topics, urgent issues, low confidence, or failed resolution attempts.
How does the agent know our support policies?+
Approved knowledge sources and workflow instructions provide the information the agent may use. Keep them current and test representative questions before launch.
What information is included in a handoff?+
A handoff can include the caller’s intent, account or order context, troubleshooting already attempted, urgency, transcript, and a concise summary.
Ready to get started?