Product updates
A clear record of improvements to voice agents, analytics, integrations, and platform controls.
Latest release
July 24, 2026
Voice agents
More natural conversations and cleaner handoffs
This release gives teams finer control over interruptions, recovery prompts, and the context passed to a person when a call needs help.
Configure interruption sensitivity for each agent and call environment.
Human handoffs now include the detected intent, collected details, and actions already attempted.
Reduced repeated prompts after silence, corrections, or a brief network delay.
Teams can now review call quality by outcome and quickly locate the conversations that need attention.
Filter conversations by resolution, transfer, failed action, sentiment shift, and custom outcome.
Analytics summaries now separate caller intent from the final call result.
CSV exports preserve filters and include agent, language, duration, and outcome fields.
Integration controls now make it simpler to protect sensitive actions and diagnose failures across connected systems.
Require caller confirmation before an agent completes selected tool actions.
Inspect webhook attempts, response status, processing time, and retry history in one view.
Improved retry handling for duplicate events and temporary provider timeouts.
New language-level controls help agents pronounce business terms, names, and abbreviations more consistently.
Create reusable pronunciation rules for each supported language.
Voice previews now use the selected language, pace, and pronunciation settings.
Smoother language switching when a workflow routes callers between regional agents.
Workspace owners have clearer control over who can edit agents, access recordings, and manage production integrations.
Assign workspace roles for agent editing, analytics review, integrations, and administration.
Audit history records important agent, permission, and integration changes.
Production agents now show the published version and the teammate responsible for the change.
Need more detail?
Talk with our team about release readiness, integrations, or changes to your production agents.