Privacy Policy

This Privacy Policy explains how vozon.ai collects, uses, discloses, and protects personal information when you visit our website, create an account, contact us, or use our AI voice platform and related services.

When an organization uses vozon.ai to handle calls or other conversations, that organization determines why the information is processed and is responsible for its notices, permissions, and instructions. In those situations, vozon.ai processes the information on the organization's behalf.

We may collect the following categories of information:

• Account and contact information: name, email address, organization, login details, and the information you provide when requesting support or a demo.
• Voice and conversation information: call audio, transcripts, summaries, caller details, prompts, responses, and call outcomes when these features are enabled by the customer.
• Configuration and connected-service data: agent settings, knowledge sources, integration details, and records required to perform customer-authorized actions.
• Usage and technical information: device and browser details, IP address, timestamps, feature activity, diagnostic data, and security events.
• Transaction information: subscription, billing, and payment status. Payment card details may be handled directly by a payment provider rather than stored by vozon.ai.

We use information to:

• Provide, operate, maintain, and support the platform.
• Process calls and complete actions configured by our customers.
• Authenticate users, administer accounts, and manage billing.
• Monitor reliability, prevent abuse, investigate incidents, and protect the service.
• Understand product performance and improve features and user experience.
• Respond to enquiries and send service, security, and administrative communications.
• Comply with applicable law and enforce our agreements.

Where required, we rely on an appropriate legal basis such as performance of a contract, legitimate interests, consent, or compliance with a legal obligation.

Voice conversations can contain personal or sensitive information. Customers control whether calls are recorded, which information an agent may request, how the agent uses connected systems, and how long conversation records are retained within their configuration.

Customers must provide any legally required call-recording or AI notices, obtain appropriate consent, limit collection to information needed for the stated purpose, and avoid submitting information they are not authorized to process.

We may share information only as reasonably necessary with:

• Service providers that support hosting, communications, security, analytics, billing, and customer support.
• Integrations and destinations selected or configured by the customer.
• Professional advisers, regulators, courts, or authorities when required by law or necessary to protect rights and safety.
• A successor or relevant party in connection with a merger, financing, reorganization, or sale of all or part of the business.

We do not sell personal information for monetary consideration.

We retain personal information only for as long as needed to provide the services, maintain legitimate business and security records, resolve disputes, and meet legal obligations. Retention periods depend on the type of information, the customer's configuration, contractual requirements, and applicable law.

When information is no longer required, we delete or anonymize it, subject to limited backups, legal holds, fraud-prevention records, and other lawful exceptions.

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. These measures include access controls, monitoring, secure development practices, and protections for data in transit and at rest where appropriate.

No system can guarantee absolute security. Customers should use strong authentication, restrict workspace access, review integration permissions, and promptly report suspected misuse.

Our services and providers may process information in countries other than the country where it was collected. Where applicable, we use contractual and other safeguards intended to provide an appropriate level of protection for cross-border transfers.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, or to request a portable copy. You may also withdraw consent where processing is based on consent.

If your information was collected through a voice agent operated by one of our customers, contact that organization first. We will support the customer in responding to valid requests. For information controlled directly by vozon.ai, contact us using the details below. We may verify your identity before completing a request.

The services are intended for business use and are not directed to children. We do not knowingly collect personal information from children through accounts created for the platform. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

We may update this Privacy Policy as our services, practices, or legal obligations change. We will post the revised policy on this page and update the date shown above. Where required, we will provide additional notice of material changes.