Job intake01
Capture what dispatch needs on the first call
Collect location, service type, symptoms, access instructions, availability, contact details, and any safety concerns.
- ✓Structured job details
- ✓Address confirmation
- ✓Required-question flows
Operations workflow
AI voice agents for dispatch service that keeps field work moving.
Route urgent requests, coordinate field teams, and keep dispatch workflows moving with structured voice automation.
Urgency detectionField alertsJob details
DS
Dispatch call activeDispatch ServiceLive voice workflow
Caller
The unit stopped cooling and there’s a medical office opening in two hours.
vozon.ai
I’ve marked this urgent. I’ll collect the site access details and alert the on-call technician.
✓
Latest eventPriority raised · field alert prepared
Live01
urgency and job-detail captureFast02
field-team alerts and routingOne03
structured dispatch recordWhat it handles
Built around the complete conversation.
From the first question to the final handoff, every stage stays connected to a useful operational outcome.
Priority and routing02
Recognize urgent work and alert the right team
Apply service-area, skill, schedule, severity, and on-call rules to choose the next operational action.
- ✓Urgency detection
- ✓Team selection
- ✓On-call escalation
Field coordination03
Keep customers and field teams aligned
Send job summaries and alerts, capture changing arrival information, and record each dispatch outcome for review.
- ✓Field notifications
- ✓Customer updates
- ✓Outcome tracking
How it works
A clear path from workflow to live calls.
Start with one high-value conversation, define its boundaries, and improve it from real outcomes.
- 01
Define job types and priorities
Map routine, urgent, unsupported, and safety-sensitive calls to clear operational paths.
- 02
Connect teams and service data
Add coverage areas, schedules, skills, on-call contacts, and the tools required to create work.
- 03
Test operational exceptions
Exercise missing addresses, unsafe conditions, unavailable crews, duplicate jobs, and escalation failures.
- 04
Launch and monitor outcomes
Review intake completeness, response time, routing accuracy, and unresolved dispatch requests.
Common workflows
Useful in the moments that matter.
Emergency service intake
Identify urgent conditions and gather the information an on-call technician needs.
Expected outcomeFaster escalation
Routine job scheduling
Collect service details and reserve the appropriate visit or callback window.
Expected outcomeCleaner job intake
Driver and technician updates
Capture arrival changes, access issues, and completed-work outcomes by phone.
Expected outcomeBetter field coordination
Connect your stack
Fit the workflow around the systems your team already uses.
01
ServiceTitan02
Housecall Pro03
Jobber04
Twilio05
Slack06
WebhooksF.A.Q.
Questions, answered clearly.
How does the agent determine urgency?+
You define the signals, questions, keywords, conditions, and safety boundaries for each job type. High-risk or uncertain calls should escalate to a person.
Can jobs be routed by service area or skill?+
Yes. Routing can use location, requested service, required skill, schedule, customer type, priority, or connected operational data.
Can the workflow create a job in our dispatch system?+
Supported integrations and APIs can create or update jobs with the captured details, subject to your system access and validation rules.
What if no field team is available?+
Configure fallback behavior such as an alternate queue, on-call escalation, callback commitment, customer notification, or human dispatch review.
Ready to get started?