Answer a caller who changes direction mid-sentence.
Speech to Speech
OpenAI Realtime for voice workflows
Run a real-time audio conversation with OpenAI Realtime models.
Layer
Speech to Speech
Focus 01
Live audio
Focus 02
Interruptions
Focus 03
Voice responses
The role
What OpenAI Realtime brings to a call
OpenAI Realtime handles live audio rather than separate transcription and speech stages. It should be judged on interruptions as well as answer quality.
In the voice stack
Speech to Speech
A speech-to-speech model hears and answers in a live audio session. Turn-taking, interruption handling, and tool use must be tested together on a real call.
Use cases
Where teams use OpenAI Realtime
Run a low-latency interactive support call.
Hand off to a person after an uncertain request.
Implementation
From setup to a real call
Define the outcome
Choose the call scenario and decide which of OpenAI Realtime's capabilities the agent needs.
Configure the path
Choose OpenAI Realtime as the agent mode, select a supported voice, and test interruptions and handoffs.
Test before launch
Measure perceived delay, barge-in behavior, and recovery after a dropped audio session.
Frequently asked questions
OpenAI Realtime questions
What does OpenAI Realtime add to a Vozon workflow?+
OpenAI Realtime handles live audio rather than separate transcription and speech stages. It should be judged on interruptions as well as answer quality.
How do I set up OpenAI Realtime?+
Choose OpenAI Realtime as the agent mode, select a supported voice, and test interruptions and handoffs.
What should I verify before launch?+
Measure perceived delay, barge-in behavior, and recovery after a dropped audio session.
More in Speech to Speech
Build your workflow
Put OpenAI Realtime to work in the right call flow.
Tell us what your agent needs to hear, say, read, or update. We'll help map the connection and test it with your call scenarios.
Plan this integration