Convert a caller's request into agent context.
Speech Input
OpenAI Transcription for voice workflows
Turn caller audio into text with OpenAI speech recognition.
Layer
Speech Input
Focus 01
Speech to text
Focus 02
Live transcripts
Focus 03
Pipeline agents
The role
What OpenAI Transcription brings to a call
OpenAI transcription can provide the text input for a pipeline agent. Compare its accuracy and delay on the calls your business actually receives.
In the voice stack
Speech Input
Speech input converts the caller's audio into text for a pipeline agent. Recognition quality affects every answer and action that follows.
Use cases
Where teams use OpenAI Transcription
Create a searchable transcript from phone audio.
Extract details needed for a follow-up workflow.
Implementation
From setup to a real call
Define the outcome
Choose the call scenario and decide which of OpenAI Transcription's capabilities the agent needs.
Configure the path
Choose OpenAI as the speech input provider and test an available transcription model.
Test before launch
Compare accuracy and response delay on noisy calls and specialist terms.
Frequently asked questions
OpenAI Transcription questions
What does OpenAI Transcription add to a Vozon workflow?+
OpenAI transcription can provide the text input for a pipeline agent. Compare its accuracy and delay on the calls your business actually receives.
How do I set up OpenAI Transcription?+
Choose OpenAI as the speech input provider and test an available transcription model.
What should I verify before launch?+
Compare accuracy and response delay on noisy calls and specialist terms.
More in Speech Input
Build your workflow
Put OpenAI Transcription to work in the right call flow.
Tell us what your agent needs to hear, say, read, or update. We'll help map the connection and test it with your call scenarios.
Plan this integration