Start a follow-up task when a call ends.
Automation
Zapier for voice workflows
Send call events to Zapier to trigger workflows in other business apps.
Layer
Automation
Focus 01
Call events
Focus 02
Workflow triggers
Focus 03
Webhooks
The role
What Zapier brings to a call
Zapier can receive an event from a configured API or webhook path and route it to other apps. Treat the event payload as a contract that can be retried.
In the voice stack
Automation
Automation moves structured call events and outcomes into the rest of your workflow. A clear event contract makes downstream actions reliable and observable.
Use cases
Where teams use Zapier
Move a structured outcome to another application.
Notify a team when a lead meets a condition.
Implementation
From setup to a real call
Define the outcome
Choose the call scenario and decide which of Zapier's capabilities the agent needs.
Configure the path
Create an event-based handoff through a webhook or API workflow, then map the data in Zapier.
Test before launch
Test retries, duplicate events, and which customer fields leave the workspace.
Frequently asked questions
Zapier questions
What does Zapier add to a Vozon workflow?+
Zapier can receive an event from a configured API or webhook path and route it to other apps. Treat the event payload as a contract that can be retried.
How do I set up Zapier?+
Create an event-based handoff through a webhook or API workflow, then map the data in Zapier.
What should I verify before launch?+
Test retries, duplicate events, and which customer fields leave the workspace.
More in Automation
Build your workflow
Put Zapier to work in the right call flow.
Tell us what your agent needs to hear, say, read, or update. We'll help map the connection and test it with your call scenarios.
Plan this integration