Language experience
Let customers use the language that feels natural
Recognize the caller's preferred language and continue with the right speech, knowledge, and workflow configuration.
Localize voice experiences across languages while preserving clarity, emotion, and customer intent.

Connect multilingual speech to your existing tools
From source to locale
Choose priority markets, prepare approved terminology, test representative speech, and keep every locale aligned as the source experience changes.
Prioritize languages by customer demand, call type, and operational readiness.
Adapt prompts, terminology, pronunciations, and regional conventions.
Test natural calls with fluent reviewers and representative scenarios.
Launch language-aware paths and compare outcomes by market.
Inside a localized experience
Reliable multilingual speech preserves intent while adapting the words, voice delivery, and regional details customers expect in their market.
Language experience
Recognize the caller's preferred language and continue with the right speech, knowledge, and workflow configuration.
Localized meaning
Review translated prompts and important domain terms so the localized conversation reflects the intended policy rather than a literal script conversion.
Shared operations
Reuse business logic and escalation rules across markets while letting local teams review the language and customer experience.
Language routing
Bring localized speech to every customer touchpoint.
Plan your integrationLanguage, pronunciation, and regional context travel together so every localized experience preserves the original intent.
Use cases
Answer common questions and collect details in a caller's preferred language.
More accessible serviceHandle bookings using local dates, times, locations, and confirmations.
Clearer appointmentsRun consistent outreach while adapting the message for each audience.
Faster localizationMultilingual Speech at a glance
Global
Local
One
Localization layer
Language, pronunciation, and regional context travel together so every localized experience preserves the original intent.
Language experience
Recognize the caller's preferred language and continue with the right speech, knowledge, and workflow configuration.
Language core
Frequently asked questions
A practical overview of multilingual speech, setup, and how your team stays in control.
Start with the languages that represent meaningful call demand and where your team can review scripts, pronunciation, policies, and escalation coverage before going live.
Language switching can be supported depending on the selected speech and agent setup. It should be tested with the actual language pair, voice, terminology, and call environment.
Usually not. Strong localization also adapts tone, dates, numbers, names, policies, and culturally specific phrasing while keeping the underlying business rule consistent.
Calls can route by detected or selected language to an appropriate queue or teammate, with the transcript and summary available for a more informed handoff.
Start with one multilingual speech workflow, connect the tools it needs, and expand from real results.