Look up a customer account during a call.
Build & Extend
Custom CRM & APIs for voice workflows
Connect your own business system through scoped API actions and webhooks.
Layer
Build & Extend
Focus 01
Custom fields
Focus 02
API actions
Focus 03
Webhooks
The role
What Custom CRM & APIs brings to a call
A custom API lets the agent use a system that has no prebuilt connector. The tool contract should make allowed reads and writes explicit.
In the voice stack
Build & Extend
Developer connections let a voice agent use your own systems. Narrow credentials, predictable tool responses, and event delivery make custom actions safe to operate.
Use cases
Where teams use Custom CRM & APIs
Create a support ticket from confirmed details.
Return a safe fallback when an API times out.
Implementation
From setup to a real call
Define the outcome
Choose the call scenario and decide which of Custom CRM & APIs's capabilities the agent needs.
Configure the path
Define the request and response contract, authenticate the tool, and test successful and failed actions.
Test before launch
Apply narrow permissions, timeouts, and idempotency for writes.
Frequently asked questions
Custom CRM & APIs questions
What does Custom CRM & APIs add to a Vozon workflow?+
A custom API lets the agent use a system that has no prebuilt connector. The tool contract should make allowed reads and writes explicit.
How do I set up Custom CRM & APIs?+
Define the request and response contract, authenticate the tool, and test successful and failed actions.
What should I verify before launch?+
Apply narrow permissions, timeouts, and idempotency for writes.
Build your workflow
Put Custom CRM & APIs to work in the right call flow.
Tell us what your agent needs to hear, say, read, or update. We'll help map the connection and test it with your call scenarios.
Plan this integration