Answer after-hours enquiries on an Exotel number.
Telephony
Exotel for voice workflows
Assign an Exotel number to an agent and route calls through your approved workflow.
Layer
Telephony
Focus 01
Phone numbers
Focus 02
Agent assignment
Focus 03
Call routing
The role
What Exotel brings to a call
Exotel gives teams with Indian telephony an existing route into an AI call flow. Correct number assignment matters more than a generic provider connection.
In the voice stack
Telephony
Telephony connects the agent to the phone network. Number ownership, call direction, routing, and human transfer all need to work before a voice workflow can serve callers.
Use cases
Where teams use Exotel
Send overflow calls to a dedicated service agent.
Route urgent calls from the agent to a person.
Implementation
From setup to a real call
Define the outcome
Choose the call scenario and decide which of Exotel's capabilities the agent needs.
Configure the path
Import the Exotel number and assign it to the correct agent and approved call flow.
Test before launch
Test inbound routing, caller ID, and escalation on a real Indian number.
Frequently asked questions
Exotel questions
What does Exotel add to a Vozon workflow?+
Exotel gives teams with Indian telephony an existing route into an AI call flow. Correct number assignment matters more than a generic provider connection.
How do I set up Exotel?+
Import the Exotel number and assign it to the correct agent and approved call flow.
What should I verify before launch?+
Test inbound routing, caller ID, and escalation on a real Indian number.
Build your workflow
Put Exotel to work in the right call flow.
Tell us what your agent needs to hear, say, read, or update. We'll help map the connection and test it with your call scenarios.
Plan this integration