Route an existing support number to an inbound agent.
Telephony
Twilio for voice workflows
Use your Twilio numbers for inbound and outbound voice agent calls.
Layer
Telephony
Focus 01
Phone numbers
Focus 02
Inbound calls
Focus 03
Outbound calls
The role
What Twilio brings to a call
Twilio is useful when your business already owns numbers or operates across several markets. The carrier route stays separate from the agent's conversational setup.
In the voice stack
Telephony
Telephony connects the agent to the phone network. Number ownership, call direction, routing, and human transfer all need to work before a voice workflow can serve callers.
Use cases
Where teams use Twilio
Run an approved outbound campaign with a known caller ID.
Transfer a complex conversation to a human team.
Implementation
From setup to a real call
Define the outcome
Choose the call scenario and decide which of Twilio's capabilities the agent needs.
Configure the path
Connect a Twilio number, select the receiving agent, and test outbound caller ID before launch.
Test before launch
Verify number ownership, call routing, and transfer behavior in every country you call.
Frequently asked questions
Twilio questions
What does Twilio add to a Vozon workflow?+
Twilio is useful when your business already owns numbers or operates across several markets. The carrier route stays separate from the agent's conversational setup.
How do I set up Twilio?+
Connect a Twilio number, select the receiving agent, and test outbound caller ID before launch.
What should I verify before launch?+
Verify number ownership, call routing, and transfer behavior in every country you call.
Build your workflow
Put Twilio to work in the right call flow.
Tell us what your agent needs to hear, say, read, or update. We'll help map the connection and test it with your call scenarios.
Plan this integration