Every conversation moves the work forward.
Configure the experience around your policies, systems, and escalation rules while your team keeps control.
Connect Google Calendar to every call
Give approved Vozon agents access to the Google Calendar context and actions required for the conversation. Keep authentication, field mapping, and workflow ownership explicit before moving from testing to production.
Read context before responding
Use known customer, lead, appointment, or workflow data to reduce repeated questions and select the right conversation path without exposing unnecessary information.
Write clean outcomes automatically
After confirmation, the agent can find available time, create events, reschedule bookings, and send calendar-ready call outcomes. Store structured fields alongside the transcript and summary so teams can verify what happened.
Test failures and permissions
Validate missing records, duplicate contacts, expired authorization, rate limits, timeouts, and unavailable actions. Configure a safe fallback or human handoff for every failure path.