Observe
Billing and invoices
Understand the wallet, call charges, payments, and invoice downloads.
Customer charge
Each completed call is charged from the organization wallet. The customer total combines metered call usage and the Vozon platform fee.
text
customer total = metered call usage + Vozon platform fee
platform fee = call duration in minutes × ₹1.50
Example:
2-minute metered usage = ₹5.00
Vozon platform fee = ₹4.00
Customer total = ₹9.00💡
Dashboard balances, usage, recharges, and customer-facing totals are displayed in INR. Provider costs are converted using the configured billing exchange rate.
Invoices
1
Open Billing
Go to Dashboard → Billing and find Invoices.
2
Select a payment
Review the invoice number, status, amount, and date.
3
Download
Choose Download invoice. Open the file and use Print / Save PDF when a PDF copy is required.