Deploy
Phone numbers
Import, purchase, assign, and operate inbound and outbound numbers.
Direction and readiness
| Direction | Inbound | Outbound |
|---|---|---|
| Inbound | Allowed | Not allowed |
| Outbound | Not allowed | Allowed |
| Both | Allowed | Allowed |
A number must show Ready and be assigned to the intended agent. Changing the assigned agent affects subsequent calls, not calls already in progress.
Troubleshooting
- Refresh or synchronize after making changes in the connected phone provider.
- Confirm the number uses E.164 format, for example +919876543210.
- Confirm the assigned agent is Live.
- Confirm outbound direction before triggering an outbound call.
- If a number is already in use, wait for the active call to end before retrying.