Operations
Troubleshooting
Resolve common authentication, calling, speech, latency, and billing issues.
Common issues
| Symptom | Checks |
|---|---|
| Google origin_mismatch | Register the exact production origin, including scheme and subdomain, against the deployed client id. |
| Outbound call cannot start | Check wallet minimum, Live agent, assigned Ready number, outbound direction, E.164 destination, and active-call capacity. |
| Poor pronunciation | Confirm language, native script, selected voice, speed, and domain-word prompting; test over a real call. |
| High latency | Compare similar calls; inspect model choice, prompt size, tool time, endpointing, and network conditions. |
| Unexpected charge | Compare duration, usage, customer total, and the wallet transaction for the same call id. |
| Widget unavailable | Check Live status, saved public key, exact allowed origin, microphone permission, and HTTPS. |
| Webhook not received | Check endpoint HTTPS availability, selected events, signature verification, response time, and delivery history. |
Support bundle
- Call id or request id.
- UTC timestamp and affected organization.
- Expected result and actual result.
- HTTP status and sanitized error message.
- Browser and operating system when relevant.
- Reproduction steps without credentials or customer conversation data.