Observe
Call logs
Inspect conversation records, outcomes, performance, and charges.
Call record
| Area | Contains |
|---|---|
| Summary | Status, direction, participants, duration, timestamps. |
| Conversation | Transcript and authorized recording access. |
| Performance | Latency and metered model/speech usage. |
| Outcome | Structured output, campaign context, and custom metadata. |
| Billing | Customer charge deducted for the completed call. |
Operational review
- Review failed and unusually short calls first.
- Compare latency changes using similar call types and languages.
- Inspect the transcript before changing voice or recognition settings.
- Export filtered records for offline business analysis.
- Protect recording URLs and downloaded files as customer data.